Telephone Line Rentals

With direct access to the major network providers our Billing & Network Service team can provide you with the lines and you require at substantially reduced rates.

Our billing specialists can analyse your existing bills and can design a bespoke tariff for your requirements.

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Calls

Lines and Services

Select Services

Number Translation Services

Main-Tel Ltd Broadband

Main-Tel Ltd mobile

 

Calls 

Carrier Pre Selection – the route to cheaper calls

CPS or Carrier Pre-Selection is an indirect voice service that enables the routing of calls via a carrier other than BT, without the need for any equipment on site or programming telephone systems.

Through a range of tier one UK carriers Main-Tel Ltd can offer CPS.
Note: CPS is only available to customers with a BT landline.

Main-Tel Ltd place an order with BT and their engineers reprogram at the customers local exchange. This service is available free of charge and keeps slippage through the BT network to an absolute minimum.

 

By placing CPS on your lines through Main-Tel Ltd you will benefit from:

  • Tier One Carriers - because service supply and reliability are all just as important as the price you pay, we only use the very best networks to carry your calls.
  • Competitive Call Charges - we constantly review the marketplace to ensure that we can provide you with the most competitive call plans on the market.
  • Price Guarantee– the Main-Tel Ltd price guarantee is our promise that your call rates will be capped and can therefore only go down, not up!
  • No dialler needed.
  • No engineer needed.
  • No on site equipment to maintain.

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Lines and Services - Total Care Maintenance

As a leading independent communications specialist Main-Tel Ltd are in a position to review the best products on the market and bring them to our customers at a reduced cost.

Main-Tel Ltd can provide your business with a range of lines and services to suit your communication needs. We can transfer your lines from an existing BT account and even install new lines using BT Openreach engineers.

 

Total Care Maintenance

Main-Tel Ltd can provide three levels of maintenance. Maintenance cover will ensure that you get the maximum value, performance and continuity form your communications investment.

Level 1 Standard Care Cover for 5 days a week, Monday to Friday 8.30am – 5.30pm (excluding public holidays)

Level 2 Prompt Care Cover for 6 days a week, Monday to Saturday 8.30am – 5.30pm (excluding public holidays)

Level 3 Total Care Cover 24 hours a day, 365 days a year. Guaranteed 4 hour response time by a customer services representative

Once you have called Main-Tel Ltd we register the fault with BT Openreach who then investigate. Should the fault require an engineer’s visit, a BT Openreach engineer will visit your site. Please note that if the fault is not with the BT service any site visit is chargeable.

These terms are consistent with those offered by BT retail.

 

Why transfer?

Transferring your lines to Main-Tel Ltd takes only 15 working days and is completely FREE. In joining Main-Tel Ltd you will benefit from substantial savings on your calls as well as discounts on your line rental.


Analogue telephone lines

Analogue (PSTN) lines are single lines that are primarily used for making voice calls, connecting to fax machines and connecting to broadband.

Main-Tel Ltd can install new analogue (PSTN) lines to business customers in less than 20 working days. A BT Openreach engineer will arrive and fit the equipment accordingly.

 

Multilines

Sometimes, having just one phone line for your business just isn’t enough. An additional line from Main-Tel Ltd can make life much easier and will also mean that you can make sure that every call is answered.

A multiline is a group of telephone lines with one telephone number. The first line is known as the main exchange line, whilst the extra lines are known as auxiliary lines.

The additional line (or auxiliary line) is added to your main exchange telephone line so there’s no need for a new number which means no changes to advertising, marketing material, stationary, etc. Having an auxiliary line added to your existing analogue line means that if a call comes through to an engaged line, the call will simply be passed to the next available line.

There is no limit to how many auxiliary phone lines you can have attached to one telephone number. Multilines are generally connected to a telephone system.

 

ISDN2e 

ISDN2e (Integrated Services Digital Network) is a digital communications service from Main-Tel Ltd that gives you voice, data and faster access to the internet.

ISDN2e is the equivalent of two digital telephone lines known as channels that operate at speeds of 64kbps. Two channels can work independently allowing the user to make a call, use the internet or receive a fax at the same time.

An ISDN2e line can offers speeds of up to 128kbps when the two channels are combined to connect to the internet, which is more than twice as fast as an analogue modem.

Because the connection is digital, there is the added benefit of increased clarity for voice calls, and larger data files and emails can be sent and received more quickly and securely.

 

Benefits of ISDN:

• Rapid connection
• Clear voice communications with other ISDN users
• Ideal for networks linking two or more offices
• Provide your staff with individual DDI numbers

ISDN30e is an advanced digital solution from Main-Tel Ltd for larger businesses requiring 8 lines or more. It is the equivalent of up to 30 analogue lines each of which work at 64kbps.

ISDN30e is a high-performance voice and data service for modern business. Their digital technology gives you exceptional line quality.

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Select Services

Main-Tel Ltd can provide your business with a range of calling features for your lines. Select Services from Main-Tel Ltd are designed to help maximise the communication efficiency for your business. Different Select Services are available depending on your line types, whether you have an Analogue (PSTN) line or an ISDN line, Main-Tel Ltd Select Services can help your business in many different ways.


Analogue Select Services

 

Main-Tel call diversion – Allows you to divert calls to almost any phone – anywhere in the UK, most overseas destinations or a mobile phone.

Main-Tel call waiting – Tells you if someone is trying to call when you are already on the phone.


Main-Tel call barring – Stops certain calls being made from your phone.


Main-Tel answer 1571 – Takes messages for you when you are unavailable or your line is engaged.


Main-Tel call minder – Like Main-Tel Answer 1571, with the additional advantage of remote access and the option of having personalised messages.


Main-Tel reminder – Call rings you at the time you set.


Main-Tel ring back – Calls to let you know when an engaged number becomes free.


Main-Tel caller display – Displays the number calling you.


Main-Tel call sign – Call Sign allows End Users to distinguish between incoming calls on the same line.


Main-Tel choose to refuse – Enables you to bar the telephone number of the last answered incoming call.

Main-Tel number withheld – Prevents the person you are calling from seeing your number.

Main-Tel 1471 extra – Lists the last 5 numbers to call you.

Main-Tel anonymous call reject – Allows you to block calls from people who have withheld their numbers.

 

Digital Select Services

CLIP – Lets you see the number of the person calling before you pick up the phone, enabling you to greet the caller in an appropriate manner.


CLIR – This prevents your directory number from being released at any time.  It is useful if you don’t want people to call you back, e.g. if you are running an outbound telemarketing campaign.


CLI – Presentation Number (PN) allows you to specify a telephone number for your Calling Line Identity (CLI) for outgoing calls, which may be different to your usual telephone number.


COLP – Allows you to see the number of the line that you have been connected to.


COLR – Restricts the access of incoming callers to your identity.

 

Certain calls may slip back to BT such as operator calls if the line is not transferred to Main-Tel Ltd. Some Select Services are not compatible with CPS.

 

Call Conferencing

Main-Tel Ltd call conferencing offers a simple and convenient call conferencing facility for up to 20 callers dialing from any landline or mobile to create a single conference session.


Callers using this facility simply dial the call conferencing telephone number at the agreed time, insert their chosen 6 digit PIN and enter into the conference.

How do I use this service?

Choose a 6 digit PIN

Inform the conference participants of:


- The time that the conference will take place
- The 6 digit PIN


At the time of the conference dial the Main-Tel Ltd conference number - 0871 226 0110


When prompted enter the conference PIN number followed by the # key on your telephone keypad, you will then join the conference with your participants.

 

How much does it cost?

Each caller will pay 10p per minute (inc. VAT) for the call if calling from a Main-Tel or BT line.  Charges from mobiles may vary.

 

Is it secure?
 There are over a million different combinations of a 6 digit numerical code.  It is therefore virtually impossible that you would pick the same 6 digit code as another conference and at the same time.

 

Why Main-Tel Ltd call conferencing?

  • No registration fee
  • No monthly fee
  • Simple to use
  • Available 24 /7 - 365 days a year

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Number Translation Services - Non-Geographic Numbers

Non-geographic numbers cover all telephone numbers that are non area specific, i.e. they do not begin with an area code like 0161, 0207, 01859, etc.

Non-geographic numbers begin 08 and include 0800, 0845, 0870, 0871.
With non-geographic numbers from Main-Tel Ltd your company will:


• Promote a professional company image
• Build national recognition amongst your customer base
• Have a transferable number that can be moved to any other destination on request
• Benefit from management reporting – to monitor advertising impact

 

I have an existing non-geographic number with another carrier...

Main-Tel Ltd are able to offer a full range of non-geographic numbers to our customers, all at fantastic rates. If a customer has a non-geographic number that originated with another carrier, Main-Tel Ltd are able to port this to one of our preferred carriers (see below for more information on porting).

 

Setting up a non-geographic number with Main-Tel Ltd...

Setting up a non-geographic number is quick and simple. It is basically merged over your existing line and number and when dialed rings automatically the predetermined phone or lines required. With no requirements for site visits by engineers or unique equipment a non-geographic number from Main-Tel Ltd is efficient and easy to use.

Non-Geographic Numbers are usually set up within 24 hours (moving your non-geographic number from another carrier will take longer, depending on the carrier).


Choosing a non-geographic number from Main-Tel Ltd


0800/0808 Freephone

• Focuses on customer needs
• High public awareness of free calls
• Low-cost access to LANs and other secure systems
• Improves access to customer care and helpdesk functions
• Freephone numbers increase response rates empowering advertising campaigns and enquiry lines
* Research conducted by the Chartered Institute of Marketing shows that advertisers using an 0800 freephone number enjoy 40% higher response levels.

0845 Lo-call

• Encourages customer to call you at a lower rate
• Generates higher quality leads
• Saves caller money
• Company share cost of call with their customer
• Demonstrates loyalty to customer

0870 National Rate

• Revenue share opportunity
• Offset marketing expenditure
• Generates higher quality leads
• Presents a national presence throughout the UK
• Extremely helpful for national help and enquiry lines

0871 National Flat Rate

• Fantastic outpayments for every call you receive
• Get a step ahead of your competitors while increasing revenue!
• Greater quality leads!
• Creates the perception of a national presence
• Especially useful for technical help lines - where you can earn an increased revenue share without charging a premium rate to your customers.

Non-Geographic Number Services

Our range of network-based call solutions consists of four core products which have been designed to provide all the convenience of a complex telephone system without the huge expense.

 

• Main-Tel replay -is our network-based call recording facility.

 

• Main-Tel auto attendant with queue manager -is an automated call answering, queuing and messaging service that instantly improves the flow of communication across your entire business. Directing customers to the department or person of their choice, this service ensures all calls are answered in a fast, efficient and professional manner at all times, and is ideal for busy offices.


• Main-Tel complex call routing -is a network-based call routing facility that can automatically direct calls to more than one office using only one number, route calls based on the location of the caller and, divert calls based on time of day or day in year.

 

Each of the products available in this range are designed to improve business performance and maximise efficiency. Also available to benefit each of these products is Main-Tel Ltd call care; a comprehensive range of sophisticated call centre management tools that put you in full control and deliver accurate call statistics 24 hours a day, 365 days a year. Accessible online by secure password-controlled connection, Main-Tel call care is quick and easy to use.

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Main-Tel broadband

Main-Tel broadband offers high speed internet access with low contention ratios – equivalent to as low as 2.5:1 on some packages – outstanding quality of service and all at exceptionally low prices. 

Our voice quality, business grade packages are available up to 8Mb, so whether you’re a single business user or a multi-user organization, Main-Tel Ltd has a broadband solution to meet your requirements.

 

5 reasons to choose Main-Tel broadband:


• Up to 8Mb download speeds - If you want an extremely fast connection that is capable of supporting voice or video, Main-Tel broadband can offer up to 8Mb downloading at competitive prices. A connection this fast allows you to run multiple applications simultaneously, giving high volume business users a product that is truly capable of meeting their needs.


• Up to 800kbps upload speeds - Many people tend to forget about the upload speed of a connection and simply concentrate on the download speed. However the rate at which data can be uploaded is an important factor when considering the overall speed of a connection. For example video conferencing involves all parties sending as much data as they receive; therefore a user can only receive information as fast as the other user can send it. Main-Tel broadband can offer up to 800kbps uploading, one of the fastest upload speeds on the market.


• Low contention ratios - The contention ratio refers to the number of users that effectively share one single connection. Main-Tel broadband provide a level of throughput on the network which allows us to deliver what is the equivalent of extremely low contention ratios.  Refer to the individual Product Specifications for the contention ratio relating to each package.


• Uncongested network - Regardless of the size of connection, if the network is being over used by a large volume of users, the speed of access will decrease. Our network is uncongested, which limits degradation of service and ensures that you can access the information you require quickly and efficiently. Residential broadband and is congested and therefore unsuitable for business use. Furthermore you will not be able to run voice over congested networks in the future.


• Fully redundant self healing network - In the event of a fault at a BT exchange that could result in downtime, Main-Tel broadband provides a network that will re-route traffic via a different exchange. This way, you should not experience any downtime or technical issues.

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Main-Tel mobile

Main-Tel mobile extends our service outside the office, with a range of tariffs and bundles to suit…whatever your size of business. We also have our own team of in-car safety specialists to advise on Bluetooth and handsfree car kits.


Comprehensive range of tariffs

Main-Tel mobile offers a comprehensive range of business tariffs – with 120 to 10,000 inclusive minute bundles, and an equally extensive range of text and data solutions. Our focus on business ensures they’re always designed with the needs of business customers in mind. We also offer a range of corporate tariffs, for customers who need a greater degree of flexibility.

 

Sharer options
 Multiple users? Our standard business tariffs are designed to accommodate up to 100 sharers. As well as benefiting from one bill, the cost of adding additional sharers is one of the most competitively priced packages on the market.

 

Quality of service
 Main-Tel mobile use all 5 major networks, so you can feel secure that we’ll deliver the quality of service and network coverage for your business demands. We also offer a choice of the latest handsets, call Main-Tel for more details.

 

Regular tariff reviews
 Your account manager is responsible for making sure you receive the best possible service from Main-Tel mobile. This includes regular tariff reviews to ensure you are on the best plan available, based on your previous three months’ spend.

 

Keep your existing mobile numbers
 You can transfer all your existing numbers to Main-Tel mobile, so there’s no need to change stationary or contact customers and suppliers with new details. Saving both time and money. For more information, including a full handset brochure, data solutions and important contact information call Main-Tel Ltd

 

Data Cards
 With a data card, you can work online wherever you want, whenever you want. You get an always-on fast internet connection which lets you send and receive email, browse the web and download files.

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Latest Case Studies

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Armani
Armani partners with Main-Tel, in order to deliver its Telecommunications & IT strategy across all of its retail outlets and offices in the UK.

Latest News