Computer Telephony Integration

CTI or DTA – Desktop Telephony Assistant allows full integration with your IT system to allow for incoming calls to be displayed on a computer screen and to open relevant customer databases onto the correct page to ensure efficient call handling. Outbound calls can also be generated from the database to again ensure efficient use of resources.

 

Call centres are no longer only for big business. Panasonic’s Desktop Telephony Assistant (DTA) is designed for your business.

 

Offering complete integration between a PC network and compatible  Panasonic telephone system (PBX), the Panasonic DTA gives you all the important functions of a call centre, in one easy install, easy to use, software package.

 

And because it connects PC and PBX via your computer network, it offers maximum flexibility for multiple users.

 

To find out more about the Panasonic Desktop Telephoney System please download the Desktop Telephoney System PDF here  

 

To find out more about how Main-Tel can support your business communication needs please contact us or click here for an instant call back.

 

 

Latest Case Studies

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The Staincliffe Hotel
The Staincliffe Hotel in Seaton Carew chooses Main-Tel for all its telephony, communications and IT support needs.