Computer Telephony Integration

CTI or DTA – Desktop Telephony Assistant allows full integration with your IT system to allow for incoming calls to be displayed on a computer screen and to open relevant customer databases onto the correct page to ensure efficient call handling. Outbound calls can also be generated from the database to again ensure efficient use of resources.

 

Call centres are no longer only for big business. Panasonic’s Desktop Telephony Assistant (DTA) is designed for your business.

 

Offering complete integration between a PC network and compatible  Panasonic telephone system (PBX), the Panasonic DTA gives you all the important functions of a call centre, in one easy install, easy to use, software package.

 

And because it connects PC and PBX via your computer network, it offers maximum flexibility for multiple users.

 

To find out more about the Panasonic Desktop Telephoney System please download the Desktop Telephoney System PDF here  

 

To find out more about how Main-Tel can support your business communication needs please contact us or click here for an instant call back.

 

 

Latest Case Studies

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The Royal Navy
The Royal Navy had just had two brand new troop/tank carrier ships built and were taking them out for sea trials just off Portsmouth. These ships were ahead with the technology of the older ships and very dependant on I.T. One of the ships had a major problem with one of the docking computers on the bridge connecting to the main server...